Today HCL went live with their own site for their collaboration products at https://www.cwpcollaboration.com. It’s Domino-based and we even have new forums you can sign up for (and the sign up process is easy).
The big news for me is the launch of their Client Advocacy Program which you can read about and sign up to on the site. The Client Advocacy program connects customers directly with a technical point of contact in development, it’s free and open for registration now. You can read more in their FAQ here, but for those of you who are tl:dr here’s a taster.
Why is HCL Client Advocacy participation beneficial?
A Client Advocate provides the participant:
- opportunity to discuss successes, challenges, and pain points of the customer’s deployment and product usage
- a collaborative channel to the Offering Management, Support and Development Teams
- proactive communications on product news, updates, and related events/workshops
- more frequent touch points on roadmaps and opportunity to provide input on priorities
- facilitation of lab services engagements or support team as appropriate
You can request to sign up here
I think we can all agree that even in these early days HCL are showing customer focused intent and following up quickly with real actions to reach out and encourage us to talk to them directly. I know this is just the beginning, the foot is down hard on the acceleration pedal and I’d recommend you follow HCL_CollabDev on twitter as well as the new Collaboration site. And feed back. They want to hear what you think and what you want. If you feel something is missing or you have an idea, feed back.
Above all don’t paint HCL with the IBM brush, this is a new company with new ideas and their own way of doing things. Exciting times.
In the 7th of my Perfect10 webcasts I jump ahead to “What Can I Do In Advance” to talk about Beta testing. Beta versions of the v10 products are due this summer in a publicly available release so now is the time to start planning what you will do.
Next Up: Upgrade Priorities and Dependencies
In this 6th episode of my #Perfect10 webcast I look at how to identify any performance issues in your Sametime, iNotes, Verse on Premises or Traveler environments prior to upgrade.
Next Up: Preparing for Beta Testing
In this 4th webcast in my #Perfect10 series I discuss system requirements for v10 of Domino, Sametime and Traveler. Yes I know we don’t know those yet and we don’t even have the beta but we do know some things that are coming and more importantly this is something you should do before any major upgrade regardless. If we want an upgrade to be successful we don’t want it dragged down by old or outdated architecture and operating systems.
It runs a little bit longer than I like at 19 minutes I had a lot of information to cram in. I’m sure you can speed me up to 1.5x if you want to save a few minutes 🙂 As always if you have any feedback or would like me to do a webcast on a specific aspect please let me know.
In today’s edition of my #Perfect10 webcast I discuss some steps in finding your Traveler, Sametime, iNotes or VOP servers along with verifying who may be using them.
Here’s an intro to a new blog series I am starting to hopefully take us all through preparing for v10 of the ICS products due out later this year. If you have suggestions for what you’d find useful outside of the things I mention in the video please let me know. I’ll be using the hashtag #perfect10 for this which I’m sure isn’t used anywhere else and won’t lead to any confusion 🙂
Any feedback as to format is welcome. Most blogs will have both slide content and video to match as I thought that the most engaging. I am trying this as a YouTube channel.
It’s been a few weeks since I’ve posted here. The end of last year was a juggle of many different pieces of work and learning new technologies but more on that later. I did however take my eye off the ICS (IBM Collaboration Solutions) ball waiting for the HCL deal to firm up and find out more what was going on.
As you may know from my previous post, at the end of October IBM entered a partnership with HCL whereby the latter took development ownership of all Domino products including Verse and Traveler as well as Sametime whilst IBM continued to own the license model, support and most importantly strategy. As part of that announcement we were told of an upcoming series of workshops around the world called Domino Jam 2025 which were to determine the future path of both Domino and Sametime (so not just Domino and nothing to do with the year 2025!).
Last Friday I (along with about 50 other people) attended a London Domino Jam at IBM South Bank which was hosted by the senior development team at HCL (who transferred in from the same roles at IBM) and the product management team at IBM. Up until a week or so ago I would say I was more curious and cautiously optimistic than excited. I had been in coversation with someone in the development team at HCL who I have known from IBM days for 20 years and his introduction to HCL and his enthusiasm for the future sparked my own. Let’s just say the HCL team seem to be people who have been long immersed in these products, believe in them and are now being let off the leash to develop for the future. During the day we were casually told that there would be new product releases guaranteed in 2018 including
Sametime Instant Messaging 10
That was and is very encouraging news and IBM seemed bemused that several of us in the room kept asking for clarification and confirmation of a thing they thought we already knew.
As part of the Domino jam workshop we were split into groups and asked to brainstorm things like “your biggest pain points” and “what features would you like to see in the future” and then prioritise and present them. These workshops are going on around the world right now (there’s one in Geneva I believe today) and you can register for them here https://www.ibm.com/collaboration/announcements/domino-jam2025. In addition if you can’t attend in person IBM are hosting a Domino Jam Forum from Jan 16 – Jan 19 where you can provide your feedback directly online. See this blog for more information https://www.ibm.com/blogs/collaboration-solutions/2018/01/11/announcing-domino2025-online-forum-january-16-18-2018/
“the “#domino2025 Online Forum” will be active for fifty-five hours across the globe to gather your business and technical input and prioritization.” (I prefer “priorities” but I get what they mean :-).
If you are in any way invested in the future of ICS products either mail or instant messaging or conferencing then this is a serious effort to hear what you want and don’t want. I can tell you there was some very honest and harsh feedback as well as some pretty extreme ideas thrown out by the teams last Friday and we were encouraged to do that. I know for some of you it’s asking a lot but dig deep, find that kernel of optimism that’s still left, or just throw in your lot because it does no harm to do so and may do a lot of good.
This is an opportunity to help form the long term strategy and direction of products many of us love and believe in. Take it.