HCL Launch New Collaboration Site & Client Advocacy Program

Today HCL went live with their own site for their collaboration products at https://www.cwpcollaboration.com. It’s Domino-based and we even have new forums you can sign up for (and the sign up process is easy).

The big news for me is the launch of their Client Advocacy Program which you can read about and sign up to on the site. The Client Advocacy program connects customers directly with a technical point of contact in development, it’s free and open for registration now.  You can read more in their FAQ here, but for those of you who are tl:dr here’s a taster.

Why is HCL Client Advocacy participation beneficial?

A Client Advocate provides the participant:

  • opportunity to discuss successes, challenges, and pain points of the customer’s deployment and product usage
  • a collaborative channel to the Offering Management, Support and Development Teams
  • proactive communications on product news, updates, and related events/workshops
  • more frequent touch points on roadmaps and opportunity to provide input on priorities
  • facilitation of lab services engagements or support team as appropriate

You can request to sign up here

I think we can all agree that even in these early days HCL are showing customer focused intent and following up quickly with real actions to reach out and encourage us to talk to them directly.  I know this is just the beginning, the foot is down hard on the acceleration pedal and I’d recommend you follow HCL_CollabDev on twitter as well as the new Collaboration site.  And feed back.  They want to hear what you think and what you want.  If you feel something is missing or you have an idea, feed back.

Above all don’t paint HCL with the IBM brush, this is a new company with new ideas and their own way of doing things.  Exciting times.

Are You Ready? System Requirements #Perfect10

In this 4th webcast in my #Perfect10 series I discuss system requirements for v10 of Domino, Sametime and Traveler.  Yes I know we don’t know those yet and we don’t even have the beta but we do know some things that are coming and more importantly this is something you should do before any major upgrade regardless.  If we want an upgrade to be successful we don’t want it dragged down by old or outdated architecture and operating systems.

It runs a little bit longer than I like at 19 minutes I had a lot of information to cram in. I’m sure you can speed me up to 1.5x if you want to save a few minutes 🙂 As always if you have any feedback or would like me to do a webcast on a specific aspect please let me know.

Path To A Perfect 10 #perfect10

Here’s an intro to a new blog series I am starting to hopefully take us all through preparing for v10 of the ICS products due out later this year.  If you have suggestions for what you’d find useful outside of the things I mention in the video please let me know.  I’ll be using the hashtag #perfect10 for this which I’m sure isn’t used anywhere else and won’t lead to any confusion 🙂

Any feedback as to format is welcome.  Most blogs will have both slide content and video to match as I thought that the most engaging.  I am trying this as a YouTube channel.