Guest and Anonymous Access

HCL have today announced their new Complete Collaboration (CCB) licensing model - see here for the full details and an explanation from Uffe Sorensen , Global Director of DS Stragey. I wanted to highlight some key points as they make a big difference to how many of you may choose to license Domino and associated products.

  • The CCB per user per month model which allows you to use any of the client products with as many servers that you need with no further charge is now extended to include what HCL are calling “Guest” access.
  • There are now two types of Guest users that do not need to be explicitly licensed, Anonymous web access users and Guest users who can authenticate but are limited to “Depositor” access in the ACL of any database
  • The Anonymous entitlement grants read only access to your websites and removes the need for the Utility server that was previously licensed by a complex PVU calculation under IBM
  • Guest access enables things like surveys and other data collection systems using Domino web applications

This streamlining of the licensing and expansion of the Guest model makes Domino a very appealing option for publishing your websites with no additional per user cost. A nice job by HCL in listening to their customers and working to come up with a solution.

News for Ex Customers of Domino, Notes, Connections….

Here’s something I found out from HCL recently that I don’t think is widely known and is really good news for anyone who has let their licenses lapse. Previously if you chose not to renew IBM would require a penalty payment (usually equal to 2.5x what would have been your annual subscription) to re-establish your licenses. That meant once lapsed it became prohibitively expensive to start up again.

HCL does not want penalty payments. If you have let your licenses lapse you can re-activate them by paying the last subscription price you paid plus any % annual increases since then. Basically paying just the current annual renewal price even if you didn’t renew 3 year’s ago.

With the investment in the products HCL have already demonstrated and committed to (one major release a year for example) there are lots of good reasons to re-establish your maintenance. If you previously let your licensing lapse but still have Notes, Domino, Connections or Sametime , renewing your subscription gets you access to the latest versions and support so you can benefit from all the TCO and development enhancements already in v10 as well as what’s coming in v11 this year such as

  • the Nomad client for tablet and smartphone enabling you to access your existing Notes applications with no code changes,
  • the app dev pack enabling Node servers to access your Domino data and for web applications to be written using Angular , React or other frameworks accessing Domino data
  • S3 cloud storage for file attachments that can be shared across multiple servers delivering an even bigger saving in storage than DAOS does currently
  • A browser based lightweight Notes client that will support all your existing Notes apps with no additional development
  • Continual development of the web based Verse client for mail, calendar and sametime
  • A browser based low and pro code development environment
  • Sametime on mobile entitlement

Hopefully you’ve been hearing all the announcements coming out of HCL since early July In addition to many TCO features already in v10, we have heard what’s coming up for developers in v11 and the work already underway for v12. If you want to know more go here to find detailed presentations from the recent factory tour where HCL showed their current and future plans.

To get a renewal quote you can contact a Business Partner, or reach out to HCL directly

customersuccess@hcl.com

Or the sales directors for each region

EMEA Paul Mason (paul.mason@hcl.com)

North America Peter Phillips (peter.phillips@hcl.com)

APAC Sushovan Chatterjee (SushovanC@hcl.com)

Onboarding With HCL

It’s now been several weeks since HCL took full ownership of what were the ICS (IBM Collaboration Solutions) products that include Domino, Sametime, Notes, Verse, Traveler, Portal and Connections. In those few weeks there’s been a lot of activity, not least transitioning over the development and support teams and setting up new systems for support, software access and community news.

You’ve probably seen many of the announcements or even attended the multiple webcasts but here are a few in case you missed them.

The new HCL division that holds responsiblity for these products is called Digital Solutions and their homepage for all HCL DS (not sure they use that abbreviation) activity is here https://www.cwpcollaboration.com. The blog you will want to follow is at https://www.cwpcollaboration.com/blogs.

So what does HCL Digital Solutions look like?

Along with the owernship of Notes/Domino, Sametime, Connections, LEAP (previously FEB), you can see all the planned integration points including Rest APIs, docker, Zoom, Salesforce and more. The Digital Solutions story is one that connects all their products together and understands the importance of other applications and services to the whole.


If you’re an existing customer you are going to want to register for both a customer account and a support account. Right now HCL don’t have single sign-on across their sites so you do need to register an account for each service. I’m not saying you “should” but you “could” use the same login and password everywhere.

To register as a customer go here

To register for support go here

To register for your software licenses and downloads (which HCL will have been given a record of by IBM) go here

HCL have also announced the first drop of the v11 beta which will be for Notes (Windows and Mac), Domino (Windows and Linux), Designer (Windows) and the embedded Sametime client. All of these in English language strings only on Sept 16th.

To register for the first beta drop you must sign up here by September 16th, after that date you will be added to the test group for the second beta drop https://registration.hclpartnerconnect.com/D11Beta

If you are interested in licensing, that has also transitioned to HCL entirely. Although I know of a few customers receiving letters from IBM, they are no longer entitled to sell your renewal or additional licenses. If you have any questions about licensing reach out to your Business Partner or visit the eCommerce portal online (you’ll need to register as a customer first) https://buy.hcltechsw.com

HCL have also committed to delivering v12 of the products in Q4 2020 so we are on schedule for one major release (and interim smaller releases) a year with v11 due in Q4 2019.

If the idea of upgrading all your clients it a bit overwhelming, don’t forget you have an entitlement to use Panagenda’s MarvelClient Essentials to upgrade from v9 at no charge. MarvelClient Essentials is built into Notes 10.0.1 and later but you can download it here if you need to get to that point.

So the question is, have you deployed v10 yet ?

Here we goooooooooooooooo

I’m delighted to finally see the completion of the HCL deal to acquire all of the previous IBM Collaboration products including Notes, Domino, Sametime and Connections. This means that as of today IBM no longer has any ownership of these products and any current and future licenses and support have been transitioned to HCL.

As you can imagine this has been a huge undertaking (well I can barely imagine much of it) and so I expect a few bumps before everything settles in but HCL have already been working hard to get everything (and most everybody) moved over and let’s all give then a chance. They believe in the products and are committed to them in a way we haven’t seen in many years and it’s great news that some of the most well known names in the industry are moving over to HCL to join their Domino and Sametime colleagues including Maureen Leland, Mat Newman, Wes Morgan, Adam Gartenberg and Dave Kern. There are plenty of other people I could mention but since they haven’t personally gone public I don’t want to do so.

I’ve been working with the HCL teams for over a year and I can’t say enough good things about their approach, it is something very refreshing to those of us who have been jaded by the past few years.

http://bit.ly/HCLSoftware

A New Base - A New Hope - A New Beginning. Factory Tours Episode 2

This week I spent time in Milan at HCL’s 2nd factory tour at their offices.   It was an intense couple of days, with presentations from the development teams working on Domino, Notes, Nomad, Sametime, DQL, etc, as well as HCL executives working on building the support program, the partner program, and HCL’s client advocacy program.

After several great discussions with people from HCL and IBM all I can say is that things are moving F-A-S-T and thank you in particular to Richard Jefts, Russ Holden, John Curtis, Tony Blake, Pat Galvin and Francois Nasser for listening to my ideas even if they end up being unworkable.

Note there was no discussion of Connections at all as that deal with IBM is not finalised and HCL aren’t in a position to discuss it. HCL are targeting April 1st for the deal and early June for everything to be transitioned over, with the v11 beta this summer and the v11 launch around end of Q4.

Here are some highlights that I noted from the conversations and sessions that I want to share here.  I apologise if I have incorrectly noted what I heard.

Domino (presented by Russ Holden) - v11 Features 

  • Directory Sync from Active Directory to Domino Directory. Renames made in AD will trigger a Domino rename.  Attempting to get rid of or at least minimise the HTTP password field and make AD authoritative.  We had discussions about whether attributes in AD should/could be written to by Domino or if AD was to be the single authoritative and management source.
  • HTTP password authentication via ID Vault instead of person document, including the ability to keep the Notes password and HTTP password in the vault in sync.*Those of us who work with Traveler know the risk of changing the HTTP password until we get client certificate authentication in Traveler, and we shared that with Russ as well.
  • DAOS will still exist but in v11 there will also be Cloud Object Storage where a single instance of an attachment per note ID will be stored in Amazon’s S3 cloud by default but with the option for extensions to other servers.The concept is that it would potentially save on both on premises storage costs and backup requirements for the attachment store.  It’s not intended to be a space saving offering over DAOS as although there will be one instance of an attachment regardless of cluster replicas, that instance is based on the note id of the document.  That means whereas with DAOS an email sent to 40 people will generate only a single NLO on each cluster server, with this model there would be 40 attachments all accessible by any server in the cluster.  How appropriate this will be as a solution will be dependent on your storage and backup requirements as well as your typical mail usage.
  • A new PubSub feature that will allow applications to subscribe for updates that Domino will publish rather than poll for them.  Traveler is a good example, currently Traveler scans each user’s mail file on a polled interval to see if there are updates and if there are it then grabs them to send to your device. Polling databases asking for “anything new to tell me” is a lot of unnecessary overhead when the alternative is Domino publishing updates each time there is activity (note adds, deletes, folder adds etc).  The ability to subscribe to specific databases you want immediate activity on and for Domino to publish that activity to you as it happens obviously has a huge scope beyond performance outside of Domino as well.Which leads us to…
  • Using ElasticSearch for searching which will utilise the PubSub functionality in order to get immediate updates to process.  ElasticSearch will be configurable on a database-by-database basis including the option to have it take the place of Domino FT search.  One of my issues with ElasticSearch is its security model and they are also working on an API to address that so that we get security parity with the current FT search model.
  • Message recall for undelivered (scheduled or queued) mail.

The Clients (presented by Andrew Davis, Maxx Sutton, Barry Rosen)

The focus for v11 is very much around the client delivery and UI.

There is a new UI under development for Notes and some of its key templates that modernises it and brings it more in line with the UI design of Verse.  These are early stages but they will be part of the v11 ship.  Verse continues to be extended with very welcome upcoming support for mobile browsers and a goal to have parity with iNotes by the end of this year.

HCL Nomad, currently on public beta for iPad (yes, they know we want it SHIPPED) was demoed for Android and ChromeOS at Think and to us this week.  iPhone is also on the way.  To develop for Android HCL used OpenGL and that code can also be compiled as WebGL which, using WebAssembly, will enable Nomad to run in most browsers with the same fidelity and behaviour as on the mobile devices.

I’m not saying that would give us a lightweight client but it would totally give us a lightweight client that could be used in something like HCL Places for instance.

Sametime (presented by Pat Galvin)

Sametime 10 Limited Use, that now includes mobile entitlement, is on track to be delivered in the first half of this year.  The persistent chat feature that allows chats to be routed to multiple devices you are logged into will, in the first instance, require MongoDB with Domino coming “later”.  I have a big problem with this.  Neither me nor my customers want to bring the overhead of MongoDB into a Domino site just for this single feature regardless of how welcome that feature is.  I hope HCL prioritise “later” as “soonest” to be honest otherwise I suspect we’ll be deploying v10 of Sametime initially without its biggest feature.

Platforms will be Windows initially then Linux.  All 64bit.

Sametime will be released lock step with Domino, so at the end of this year Domino 11 will support the product released as Sametime 11.  Targeted for release with v11 is Docker deployment and support for integration with Zoom, Webex, etc. Stretch goals for v11 include getting rid of the Sametime System Console and the ability to invite external guests into chats.

In addition, they are looking to deliver chat enhancements in v11 such as read status on messages, @mentions, and multi-device file transfer so you can select which device a received file is downloaded to as well as choosing which device to answer an audio / video call on if you are logged into multiple devices.

Finally for meetings I’m delighted to hear that they are working to remove the accursed browser plugins for audio and video from v11.

Sametime 12+ includes targets that are stretch goals on v11 and additional targets such as removing WebSphere and DB2.

DQL (Presented by John Curtis)

The 1.0.1 Appdev pack which contains all the functionality you need to deploy DQL from Node is out this quarter.  The plan is to have quarterly updates to the Appdev pack introducing new features.  Some things planned for future updates include:

OAuth authentication.  This is a huge deal and has to be done right.  DQL only works as a solution if we can maintain the same security model that Domino gives us and OAuth has the ability to give us that.   Currently the OAuth implementation in the Appdev pack is application level, meaning one identity shared by anyone using that application which means no reader fields of custom user security.

They are working to support on-the-fly computation of formulas to support things like computed for display fields.

For searching there will be support for both FT Search and the new ElasticSearch with indexes created across databases and in attachments where required.  Searching rich text and mime is also on the agenda.

These are just some of my highlights.  There was a lot more and if you want to get involved I highly recommend registering for Engage UG in Brussels this May (14/15) https://engage.ug.  It’s a free user group event and HCL will be there in force with a lot more to show, hopefully on the heels of some beta content.

If you want to add your own enhancement requests and suggestions definitely to go the aha! site and add them there.  Everyone who spoke said they monitored that site and many of the features that are coming are based on posts there.

https://domino.ideas.aha.io/

HCL Client Advocacy - (presented by John Immerman)

If you are a customer or a business partner please sign up for the Client Advocacy Program @ HCL.  John Paganetti and his team will connect you with a developer advocate who will work with you to make sure your requests are heard, your PMRs don’t stall, and your ideas are taken seriously.  Much of what they do is learning about how you use the tools and what your pain points and wishes are.  This speaks to the core of who HCL are and I can’t think of any other company who would commit skilled expert resources to these kind of relationships.  If you want to be heard go register here. There are 200 companies registered already with hundreds more requested and being personally contacted.  Nothing about this is automated so don’t pass up the opportunity.

https://www.cwpcollaboration.com

Support - (presented by Michael Fiorentino)

The support model is still transitioning over from IBM including hundreds of thousands of technotes and HCL are moving away from the Salesforce support interface that IBM use to a simpler more streamlined one.  The big question I wanted to ask was whether HCL would do away with the login requirement to read technotes or get patches.  Currently IBM require you to be a customer with a support license to be able to read technotes and find out what may be wrong.  I’ve always thought that’s crazy and I know it frustrates customers and partners alike.  Both Richard Jefts and Michael Fiorentino confirmed that is not how they plan to run things and that’s a great start.

Michael also wanted to understand the business partner requirements so he could structure things to make it easier for us to open calls at the right level of expertise and to do so on behalf of our customers in an easier way.  Michael has a frankly astonishing amount of work ahead of him to get the support structure right, but he was very open to all our ideas and comments and I honestly believe they are committed to doing this right and not “business as usual”.

I heard from more people there of really good IBM’ers who are moving to HCL. I don’t want to name them here as that’s their business but I’m delighted they are joining.

Let’s all work together and do great things.

 

 

Updates from HCL & IBM In London

Today Tim and I attended the Domino 11 Jam in London with Andrew Manby as the ringmaster, it’s been a year since the original Domino 10 London Jam and it was great to see things continuing with Domino 11.  What was made clear in today’s discussion was that whereas Domino 10 was primarily about the back end and TCO features, Domino 11 is all about the client experience.  There were two new HCL UX designers present today to listen to what was said and provide their input.

First up Richard Jefts (VP & General Manager @ HCL) laid out for us what the HCL deal with IBM entails.   There are new products that are now owned by HCL including Portal, Connections and BigFix (love BigFix and want to dig into that more). The $1.8bn purchase included not just the products but taking on board all the related staff  (basically everyone except services)

As HCL say on their Collaboration site

“A customer centric approach is the foundational element of the HCL Products business philosophy and a key component of the HCL Products and Platforms strategy to drive overall success of the product portfolios.”

That means working with customers and partners.  As Richard Jefts said today “This is an opportunity for us to revisit what we want the products and solutions to be” - Think Differently.  This isn’t just marketing speak - in the past few months we’ve seen a lot of effort by HCL to reach out , from presentations to the factory tours where many of us got to meet the development teams directly (and those continue this year) and direct sponsorship and involvement at user group events.  They are walking the walk.

Finally I wanted to share what they are calling the future of Low Code to No Code - these platforms are developer driven and regardless of your level of expertise as a developer, there will be a way in for you with Domino 11 and its successors.

Unfortunately I had to jump out of the jam far too early because I had a support emergency so I missed a lot of the big thinking fun but I wanted to share these screenshots with you as I think they explain a lot about where HCL stand and how they see the future.

Also on my way out the door I met and briefly chatted to another Business Partner - if you were the guy who talked to me about this blog, please connect on LinkedIn, I didn’t get your card 🙂