After spending far too long (i.e. more than 10 mins) on tech support with my Amazon Echo today I finally rang them. My problem was that it refused to acknowledge I had Amazon Prime and that TuneIn radio didn’t work so I couldn’t say “Alexa, play BBC Radio 4” for instance.
Calling Amazon UK support and I’m told they entirely messed up the UK Echo devices which ship to auto register with amazon.com. Apparently tech support have to manually change your Echo registration on their end to force it to connect to the UK site instead of the US and they are “rushed off their feet” doing that as each person calls. It should be sorted by tomorrow.
- The setup was a pain and far too confusing for anyone not technically savvy (say my mother in law)
- There is no remote control supplied although one exists they are just too cheap to supply it with the device
- They shipped it with the wrong configuration assuming there is no other country other than the US.
- You have to call them to get it manually fixed
Amazon is definitely no Apple …